contacts

Plan Administrator Contact Information Website

CRC Savings Plan

Fidelity Investments

Main: 800-835-5095,
Mon-Fri: 5:30 a.m.–5:30 p.m.
Consultants: 800-603-4015,
Mon-Fri: 5:30 a.m.–8 p.m.

Fidelity NetBenefits

Dental Plans

Aetna

877-238-6200
Mon-Fri: 6 a.m.–4 p.m.
(except holidays)

PO Box 14027
Lexington, KY 40512-4027

aetna.com

Disability

  • Short-Term Disability

 

Contact your Human Resources representative

 

  • Long-Term Disability

Prudential

800-842-1718
Mon-Fri: 5 a.m.–8 p.m.

 

Employee Assistance Program (EAP)

Aetna

800-342-8111
Available 24/7

resourcesforliving.com

Employee Stock Purchase Plan

Fidelity Investments

800-544-9354
24 hours/day,
Sun 2 p.m.–Fri 9 p.m

Fidelity NetBenefits

Flexible Spending Accounts (FSA)

  • Health Care
  • Dependent Care

 

PayFlex

888-678-8242
888-238-3539 (Fax)
Mon-Fri: 5 a.m.–5 p.m.;
Sat: 7 a.m.–12 p.m.
(except holidays)

PayFlex Systems USA, Inc.
PO Box 4000
Richmond, KY 40476-4000

 

payflex.com

Health Advocacy

Health Advocate

866-799-2728
Available 24/7

healthadvocate.com/members

Health Savings Account  (HSA)

PayFlex

888-678-8242
Mon-Fri: 5 a.m.– 5 p.m.
Sat: 7 a.m.–12 p.m.
(except holidays)

payflex.com

Hearing Discounts

Aetna

Amplifon
877-301-0840
Mon-Fri: 5 a.m.–5 p.m.

Hearing Care Solutions:
888-432-7464
Mon-Fri: 6 a.m.–3 p.m.
(except holidays)

Amplifon

Hearing Care Solutions

Life/AD&D

  • Basic Life 
  • Group Universal Life (GUL)

Prudential

800-562-9874
800-496-1214 (TDD)
Mon-Fri: 5 a.m.–5 p.m.
(except holidays)
GUL access code: 51849

prudential.com/crc

Long-Term Incentives

Fidelity Investments

Main: 800-835-5095,
Mon-Fri: 5:30 a.m.–5:30 p.m.
Consultants: 800-603-4015,
Mon-Fri: 5:30 a.m.–8 p.m.

Fidelity NetBenefits

Medical Plans

  • Core Medical
  • High Deductible Medical

Aetna

 

877-278-0460
Mon-Fri: 5 a.m.–3 p.m.
(except holidays)

PO Box 981106
El Paso, TX 79998-1106

aetna.com

  • Kaiser Permanente HMO

 

Kaiser Permanente

800-278-3296
Available 24/7

kp.org

  • UnitedHealthcare HMO

 

UnitedHealthcare

800-624-8822
Mon-Fri: 5 a.m.–9 p.m.
(except holidays)

myuhc.com

Nurseline Aetna 800-556-1555
24/7
aetna.com

Prescription Drug

Express Scripts

844-492-4940
800-759-1089 (TDD)
Available 24/7 (except Thanksgiving and Christmas day)

Mail orders by fax (physician only): 800-922-1557

express-scripts.com

SRP II
Deferred Compensation Plan
ADP 866-266-4881
8 a.m.–5 p.m.
log in through myinfo.crc.com

Vision Discounts

Aetna

800-793-8616
Mon-Sat: 5 a.m.–8 p.m.
Sun: 8 a.m.–5 p.m.

aetna.com